Return & Refund Policy

Last Updated: 2026

At BUCKLAND WEAR LTD, we are committed to providing exceptional jewelry and a transparent shopping experience. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

We accept return requests under the following conditions:

• The item received is damaged, defective, or incorrect.
• The return request is submitted within 7 days of delivery.
• The item is unused, in its original condition, and in its original packaging.

Returns that do not meet these conditions, or are requested for reasons such as change of mind, are generally not accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Jewelry that has been worn, altered, or damaged after delivery.
• Items returned without prior authorization.
• Items damaged due to misuse, improper care, or failure to follow care instructions.

3. Return Process

To initiate a return, please contact us at:

Email: payment@bucklandwear.com

Please provide:

• Your order number
• Description of the issue
• Photos of the item (if damaged or defective)

Once your request is approved, we will provide instructions for returning the item.

4. Return Shipping Costs

• Customers are generally responsible for the cost of return shipping unless the item is confirmed to be defective or incorrect.
• Original shipping fees (if any) are non-refundable.

5. Refund Process

• Once the returned item is received and inspected, approved refunds will be processed to the original payment method.
• Refund processing may take 5–10 business days, depending on your payment provider.

6. Cancellations

• Orders can only be canceled before they are shipped.
• Once an order has been shipped, it cannot be canceled.

7. Dispute Resolution

We encourage customers to contact us directly with any issues prior to initiating disputes or chargebacks.
Our team is committed to resolving concerns fairly and promptly to ensure customer satisfaction.

8. Contact Information

If you have questions about returns or refunds, please contact us:

Company Name: BUCKLAND WEAR LTD
Email: payment@bucklandwear.com
Phone: +44 7453195782
Registered Address:
36 EMDEN CLOSE
WEST DRAYTON
UNITED KINGDOM
UB7 9PS

By placing an order with BUCKLAND WEAR LTD, you acknowledge that you have read and understood this Return & Refund Policy.