Refund Policy

Last Updated: 2026

At BUCKLAND WEAR LTD, we are committed to providing high-quality jewelry and a transparent shopping experience. This Refund Policy explains the conditions under which refunds are issued.

1. Eligibility for Refunds

Refunds are accepted only in the following cases:

• The item received is damaged, defective, or incorrect.
• The refund request is submitted within 7 days of delivery.
• The item is unused, in its original condition, and in original packaging.

Refunds requested outside these conditions, including change of mind, are generally not eligible.

2. Non-Refundable Items

The following items are not refundable:

• Jewelry that has been worn, altered, or damaged after delivery.
• Items returned without prior authorization.
• Items damaged due to misuse or failure to follow care instructions.

3. Refund Request Process

To request a refund, please contact us via email:

Email: payment@bucklandwear.com

Include the following information:

• Order number
• Description of the issue
• Photos of the item (if damaged or defective)

Once your request is approved, we will provide instructions for returning the item.

4. Return Shipping Costs

• Customers are generally responsible for return shipping costs unless the item is confirmed to be defective or incorrect.
• Original shipping fees are non-refundable.

5. Refund Processing

• Refunds are issued to the original payment method once the returned item has been received and inspected.
• Refund processing may take 5–10 business days, depending on your payment provider.

6. Cancellations

• Orders can only be canceled before shipment.
• Orders that have already been shipped cannot be canceled.

7. Dispute Resolution

We encourage customers to contact us directly to resolve any issues before initiating disputes or chargebacks.
Our team is committed to resolving concerns promptly and fairly.

8. Contact Information

Company Name: BUCKLAND WEAR LTD
Email: payment@bucklandwear.com
Phone: +44 7453195782
Registered Address:
36 EMDEN CLOSE
WEST DRAYTON
UNITED KINGDOM
UB7 9PS

By placing an order with BUCKLAND WEAR LTD, you acknowledge that you have read, understood, and agreed to this Refund Policy.